Privacy and Disclaimer



This document outlines the rights and responsibilities you have with regard to the ability of Janelle Waters to directly debit your nominated bank account or credit card for any instalments or fees due by you under the terms and conditions of this Contract and DDR Service Agreement, the terms of which are stated below. Should you have queries regarding your Contract or this DDR form you should in the first instance contact Janelle Waters.


“Janelle Waters” means the organisation providing the service for which the Customer is paying. The “Customer” means the person or party authorising this Contract. The Customer acknowledges that Janelle Waters will collect the Instalments due under this Contract.


The Customer agrees to pay the instalment amount at the agreed payment frequency until this Contract is terminated in accordance with clause 4 below. Should there be any arrears in payments the Customer authorises Janelle Waters to debit the outstanding balance in order to bring the account up to date.


The Customer may terminate this Contract before the expiry of the minimum term or payments if all the instalments and fees due up to the date of termination are paid, and in addition the cancellation fee as specified on the front of this Contract is paid to Janelle Waters. If a cancellation fee has not been specified as part of the Special Conditions then this contract may not be cancelled before the expiry of the minimum term or payments. After the expiry of the minimum term or payments, and after all instalments and fees due have been paid in full, should the box on the front of this Contract requesting termination at minimum term be marked then this Contract shall automatically terminate. Should the membership type selected as part of this online signup be indicated as ongoing in nature, then this Contract shall continue indefinitely until such time as the Customer requests Janelle Waters, after the expiry of the minimum term for it to terminate. Any instalments/fees due at the date of termination (including instalments/fees which fall due during the notice period) will remain a debt owed to and recoverable by Janelle Waters. There will be a period of notice of 30 days unless otherwise specified by the Facility between the date of request and the date of actual termination during which any payments due must still be paid in full. The Customer should contact Janelle Waters if they have not received written confirmation of the termination within the 30 day period. The Customer shall not consider that this contract has been terminated until such time as this is confirmed in writing to the Customer by Janelle Waters (not more than 14 days after the termination date). Termination of this Contract will also terminate the Direct Debit Request Authority.


The Customer and Janelle Waters each hold reciprocal rights of termination for a material breach of any term or condition of this Contract. The Contract will be terminated upon receipt of written notice outlining the relevant breach.


A Customer’s “personal information” (as that term is defined in the Privacy Act 1988 (Cth)) will only be used by Janelle Waters to provide you with the services contemplated by this Contract unless stated otherwise.


To the extent permitted by law, Janelle Waters hereby excludes any liability of Janelle Waters to the Customer in contract, tort, statute or in any other way for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by the Customer and/or any other person, or for any costs, charges or expenses incurred by the Customer, arising from or in connection with this Contract and/or the services/products provided by Janelle Waters, and/or any act or omission of Janelle Waters.


Change of location (if within 7 km of the previous location) or ownership or the name of the Facility does not absolve the Customer of responsibilities under the terms and conditions of this Contract.


Janelle Waters may at any time AFTER the end of the minimum term, upon sending written notice to the Customer’s last known address and giving 14 days notice, increase the instalment amount. If the Customer wishes to terminate this Contract as a result of the increase in the instalment amount, the Customer must notify Janelle Waters in writing within 14 days of the date of the written notice sent by Janelle Waters. The Contract will be terminated upon receipt of this notice. If the Customer does not notify Janelle Waters of its intention to terminate this Contract within such specified time period, then this Contract will remain in force and the increase in the instalment amount will be deemed to be accepted by the Customer.


The Customer may at the sole discretion of Janelle Waters be able to transfer this contract to another person. Should a transfer occur all of the terms and conditions of this contract shall apply. There may be a fee charged for each transfer. Details of any fees payable can be obtained by contacting Janelle Waters.


This Contract, the DDR Service Agreement and any membership agreement entered into between the Customer and Janelle Waters constitute the entire agreement, understanding and arrangement (express and implied) between the Customer and Janelle Waters relating to the subject matter of this Contract and supersedes and cancels any previous agreement, understanding and arrangement relating thereto whether written or oral. In the event of any inconsistency between the term(s) of this Contract, the DDR Service Agreement and Janelle Waters Membership Agreement, (where such inconsistent term(s) specifically relate to the rights and obligations of Janelle Waters, other than the right to unilaterally vary fees payable), the term(s) of Janelle Waters Membership Agreement (which specifically relate to the rights and obligations of Janelle Waters) will prevail only to the extent of such inconsistency. If any provision of this Contract is invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions will not be affected and such invalid, illegal or unenforceable provision is to be severed from this Contract.




Janelle Waters will debit your nominated account for the amounts and at the frequency of payments as agreed between us on the Janelle Waters DDR Contract authorised and accepted by you.


In the unlikely event that the initial terms are to change, they can only do so in accordance with your Contract and we must give you at least 14 days notice of the changes including if applicable the new amount, new frequency and next debit date.


You may request us to stop an individual payment however you will still be liable to make this payment by some other method or your account will become overdue


Should you wish to alter the payment frequency or Day to Debit contact Janelle Waters and at our discretion in most instances we will be able to make the changes you require. There may be a fee charged for this service (details of any fees payable can be obtained by contacting Janelle Waters. Any changes made will not affect the total amount you would otherwise have paid over the minimum term of your Contract.


Suspension of payments may be possible under the terms of your Janelle Waters Membership Agreement. Payments may be suspended for a minimum of 4 weeks at a time so long as the total time suspended within the minimum term does not exceed 4 weeks. In order to suspend payments you should contact Janelle Waters at least 3 days prior to the date of the first suspended payment. You may pause your membership up to two (2) times per membership.


You can cancel this Direct Debit Request Authority by requesting this of Janelle Waters or your bank. Cancellation of the authority to debit your account will not terminate this contract or remove your liability to make the payments you have agreed to.


If you dispute any debit payment, you must notify Janelle Waters immediately. Janelle Waters will respond to your dispute within 7 working days and will immediately refund the amount of the debit if we are not able to substantiate the reason for it. If you do not receive a satisfactory response from us to your dispute contact your financial institution who will respond to you with an answer to your claim within 5 business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing.


When the day to debit falls on a weekend or public holiday the debit will be initiated on the next working day.


It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured Janelle Waters will debit you an additional $10 with your next payment and may, if we have not received instructions to the contrary from you, debit both the current due payment and the now overdue payment(s) on the same day. Janelle Waters may debit other fees or costs involved with debt collection in accordance with the terms and conditions of the Contract.


All enquiries should be directed to Janelle Waters and should be made at least 1 working day prior to the next scheduled debit date.


In addition to those already mentioned, you are responsible for ensuring that your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide Janelle Waters with a new account number.

Trainers may change for all or any part of the Group Fitness program.


You hereby acknowledge that Group Fitness program activities can be, by their very nature, more strenuous and rigorous than other forms of exercise.
You hereby and warrant to Janelle Waters that you are physically capable of, and there is no medical reason to prevent you from undertaking the Group Fitness program without endangering your health.
You acknowledge that whilst participating in the Group Fitness program, your person and your property are at your own risk.
You acknowledge that you release and indemnify Janelle Waters in respect of and Janelle Waters hereby excludes, to the extent permitted by law, all liability for any injury loss or damage to person or property (whether direct, indirect, special or consequential) suffered by you while you are participating in the Group Fitness program, however injury, damage or loss is caused, including if it is caused by the negligence of Janelle Waters.
Except as provided in this document Janelle Waters gives no warranty in respect to the services and equipment it provides.

Personal Training & Nutrition

1. You must inform Janelle Waters of all medical history, including all known injuries and illness, and current medications, prior to the commencement of any program.
2. Any paperwork and assessments must be completed and returned within at least 7 days prior to your first session. If not received on time, I reserve the right to reschedule your first session.
3. Clients understand that the Janelle Waters approach focuses on improving wellbeing of the person as a whole – this may include physical, emotional, mental and spiritual aspects.
4. Clients understand that coaching does not treat/cure disease, but focuses on preventative health care.
5. Clients acknowledge that my coaching is not a ‘quick fix’ approach, and that it can take up to 12 months to reach specific goals.
6. Clients are expected to take responsibility for their own progress by following the guidance, training programs and coaching advice to ensure they are successful.


1. Janelle Waters reserves the right to review and adjust prices periodically.
2. The cost of all questionnaires and assessments is $30. This is non-refundable but transferable. Cost of forms will be included once a package has been purchased.
3. All fees for services should be made payable in advance of any services commencing.


1. If you have to cancel or reschedule an appointment, please give as much notice as you can. If a session is cancelled with less than 24 hours notice, the session will be forfeited.
2. In the event that I need to cancel an appointment, I will endeavour to give more that 24 hours notice by phone or email.
3. If you are late for the start of an appointment, I reserve the right to finish the session at the original end time.